Toyota Service Center in New Bern, NC
Why Service Here
The consistent durability of Toyota cars, trucks, and SUVs is a major reason why they have become the largest automobile company in the world, but even the most reliable cars require regular maintenance to maintain optimal performance. That is where the skilled technicians at Toyota of New Bern come in. For instance, we provide efficient services in tire rotations, oil changes, battery changes , brake changes, and so much more! We use advanced tools and equipment to ensure your Toyota continues to run at peak condition. When you partner with Toyota of New Bern for service and repairs, you can be confident that your car will continue to deliver excellent performance for the foreseeable future. If your Toyota is in need of repairs, schedule an appointment with us today.
About Toyota Service
Joining the Toyota family comes with a variety of benefits and advantages, including ToyotaCare. ToyotaCare provides drivers with 24-hour roadside assistance and a no cost maintenance plan for 2 years or 25,000 miles, whichever comes first. This plan covers the following services:
- Engine oil and oil filter replacements
- Tire rotations
- Multi-point vehicle inspections
- Fluid level inspections and adjustments
In addition, Toyota Express Maintenance will allow you to get the maintenance you need in a timely fashion. Toyota of New Bern is proud to provide customers with excellent value and speedy service on all of their maintenance and repairs!
Service Department FAQs
1. What are your service department hours?
At Toyota of New Bern, our service department operates from Monday to Friday, from 7:30 AM to 6:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. We are closed on Sundays.
2. Do I need to schedule a service appointment in advance?
While walk-ins are welcome, we highly recommend scheduling a service appointment in advance to ensure prompt attention to your vehicle's needs. You can easily schedule online through our website or by calling our service department directly.
3. What services do you offer?
Our service department provides a comprehensive range of automotive services, including routine maintenance like oil changes, tire rotations, and brake inspections, as well as more extensive repairs such as engine diagnostics, transmission services, and electrical system repairs.
4. Can I get my Toyota serviced if I didn't purchase it from Toyota of New Bern?
Absolutely! Our service department is here to assist all Toyota owners, regardless of where the vehicle was purchased. We are committed to providing top-notch service and maintenance to keep your Toyota running smoothly.
5. Do you use genuine Toyota parts?
Yes, we exclusively use genuine Toyota parts and accessories in all our repairs and maintenance services. These parts are designed specifically for your Toyota vehicle, ensuring optimal performance, reliability, and longevity.
6. How often should I bring my Toyota in for service?
Toyota recommends following the maintenance schedule outlined in your owner’s manual. Typically, this includes regular inspections and service intervals based on mileage and time. Our service advisors can help create a customized maintenance plan tailored to your driving habits and vehicle’s needs.
7. Do you offer any service specials or discounts?
Yes, we frequently offer service specials and discounts on various maintenance services and repairs. Check our website regularly or inquire with our service department for the latest offers to help you save on keeping your Toyota in peak condition.
8. Can I wait for my vehicle during service?
Yes, we have a comfortable waiting area equipped with complimentary refreshments, free Wi-Fi, and a TV for your convenience. If your service will take longer, we also offer shuttle services and loaner vehicles (subject to availability) to ensure minimal disruption to your day.9
9. Is there a warranty on service and repairs?
We stand behind our work with a warranty on parts and labor for all service and repairs performed at Toyota of New Bern. Specific warranty details will be provided at the time of service.
10. How can I check the status of my vehicle's service while it's in your care?
At Toyota of New Bern, we provide updates on your vehicle's service status via phone call, text message, or email—whichever method you prefer. Our service advisors will keep you informed throughout the process, ensuring transparency and peace of mind regarding your vehicle's maintenance or repair progress. If you have any specific inquiries about your service appointment, feel free to contact our service department directly.